At Valexa, we strive to provide high-quality digital products that meet the needs of our customers. However, we understand that sometimes refunds may be necessary. This Refund Policy explains when you may be eligible for a refund and how to request one.

1. General Refund Policy

Due to the nature of digital products, all sales are generally final. Once a purchase is made and the product is downloaded or accessed, we are unable to process refunds under normal circumstances. However, refunds may be granted under the following conditions:

• Defective Products: If the digital product is defective, corrupted, or fails to function as described in the product listing, we will provide a refund or replacement.

• Invalid Download Link: If the provided download link is broken or invalid, we will issue a refund or provide a new link to the product.

• Duplicate Purchases: If you accidentally make multiple purchases for the same product, please contact us immediately. Refunds will be issued for the duplicate charges.

• Misleading or Incorrect Product Descriptions: If the product you purchased significantly differs from the description or preview provided, we will review your request and may issue a refund or offer a replacement.

2. How to Request a Refund

To request a refund, please follow these steps:

1. Contact Customer Support:

   Reach out to our support team at support@valexa.com with the subject line “Refund Request”. Please include the following information:

   • Your order number

   • A detailed description of the issue you are experiencing

   • Screenshots or any supporting evidence (if applicable)

    

    

2. Refund Request Review:
   Once your request is received, our team will review the details and evaluate your eligibility for a refund. We may ask for additional information if needed.

3. Refund Approval:
   If your request is approved, a refund will be processed within 5-7 business days. Refunds will be issued to the original payment method used at the time of purchase.

3. Non-Refundable Products

Certain digital products may be excluded from refunds, including, but not limited to:

• Products that have been downloaded or accessed.

• Products marked as "non-refundable" or "final sale" at the time of purchase.

• Products that fall outside the 7-day request window.

4. Time Limit for Refunds

Refund requests must be submitted within 7 days of purchase. After this period, we cannot guarantee eligibility for a refund. Please ensure you review your purchases promptly upon receipt.

5. Exchange Options

If you are not satisfied with a product but do not meet the criteria for a refund, we may offer an exchange for a different product of equal or lesser value. Please contact us within the 7-day window for exchange requests.

6. Exceptions

In certain circumstances, we may provide refunds or exceptions to this policy on a case-by-case basis. These decisions are at the sole discretion of Valexa and are intended to ensure fairness for both buyers and sellers.

7. Contact Us

If you have any questions or need assistance with a refund request, please contact our support team at support@valexa.com. We are here to help and ensure you have a positive experience with Valexa.